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Purchase & Refund Policy

Last updated: 2026-08-24

1. Who You Are Buying From

DrakoCtrl (“the Software”) is developed, published and supported by Long Dinh Nguyen, an individual seller based in Vietnam, trading under the DrakoCtrl brand.

Online checkout through Paddle is being set up. Until it is live, contact us to purchase; the terms below describe how billing works once online checkout is available.

Online orders will be sold and fulfilled by Paddle.com Market Ltd, acting as our authorized reseller and Merchant of Record. For those transactions Paddle is the seller: it processes the payment, charges any applicable VAT or sales tax, issues your invoice, and handles billing enquiries, and Paddle is what appears on your card or bank statement.

Technical support for the Software is provided by us directly — see Section 7.

2. Free Trial Before Purchase

We provide a 15-day free trial (up to 5 devices) so you can evaluate the Software before paying anything. No payment details are required for the trial. The trial includes every feature except IPA install, which requires a paid plan. Before purchasing we recommend that you:

  • Test every feature available in the trial with your own devices
  • Verify compatibility with your PC and with the iOS versions you use
  • Confirm the Software meets your needs

3. Subscription Terms

3.1 Billing Cycle and Renewal

  • Once online checkout is live, paid plans are sold as subscriptions with a fixed billing period — monthly, 3-month or 12-month, depending on the plan you choose.
  • Unless you cancel, a subscription renews automatically at the end of each billing period, and the payment method on file is charged at the then-current price for that plan.
  • Paddle sends a receipt to the email address used at checkout for the initial purchase and for every renewal.
  • If we change the price of a plan, you will be notified before the new price applies to any renewal of yours.

3.2 How to Cancel

  • You can cancel at any time using the subscription-management link in the receipt email Paddle sent you.
  • You can also email [email protected] and we will cancel it for you.
  • Cancelling stops future renewals. It does not shorten the period you have already paid for — your License Key stays active until the end of the current billing period and expires after that.
  • Cancelling a subscription is not by itself a refund request. See Section 4.

3.3 Failed Payments

  • If a renewal payment fails, Paddle retries it over several days and notifies you by email.
  • Your License Key stays active during that retry window.
  • If the payment ultimately fails, the subscription ends and the License Key is deactivated. Files and settings on your own PC are not affected. You can subscribe again at any time.

4. Refunds

Because a full-featured 15-day trial is available before purchase, we generally do not offer refunds once a License Key has been issued and activated.

This does not limit refunds we are required to provide. You may still be entitled to a refund:

  • where a refund is required by the consumer-protection law that applies to you — including the statutory right of withdrawal available to consumers in the EU and the UK;
  • under the refund policy of Paddle, our Merchant of Record, which applies to your order alongside this policy;
  • where the Software is faulty, materially fails to work as described, or we cannot resolve a technical fault that prevents you from using it.

Duplicate or accidental charges are always refunded in full.

To request a refund, email [email protected] quoting your order reference, or contact Paddle directly through the link in your receipt. We aim to reply within 2 business days.

5. Upgrades & Downgrades

  • Upgrade: You can move to a higher tier at any time by paying the difference for the remainder of your billing period. Contact support and we will arrange it.
  • Downgrade: Takes effect at your next renewal rather than immediately. Contact support before your renewal date.

6. Payment Methods

Once online checkout is live, we will accept international credit and debit cards (Visa, Mastercard, American Express) and PayPal through Paddle. The methods offered may vary by country and are shown at checkout. Until then, contact us to purchase.

Customers in Vietnam may alternatively pay by domestic bank transfer — contact us for details.

We never receive or store your full card number: when you pay by card, the details are handled entirely by Paddle and its payment processors.

7. Contact

Questions about this policy or about your subscription:

For invoices, payment disputes, or anything concerning the charge itself, you can also contact Paddle using the link in your receipt email.